We are passionate about our work and inspired by our team
We are passionate about our work and inspired by our team
Scale as your business grows
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Stay in control
Fast & Easy
Frequently Asked Questions
- About fontainebleau
- About quality
- GENERAL BOOKING MANAGEMENT
- How to book
- SERVICE MANAGMENT
- Virtual Campus
12 months after sales support
We are staying behind, and we are here to stand on your behalf to enforce any agreement validated between you and your landlord. the full closing procedure (return of the deposit) takes generally between 1 to 2 months.
Unless instructed otherwise, the data related to your rental (SSH : Contact, certificates, inspection, invoices) will be at your disposition for a period of 12 months (365 days) after your rental period has ended. Feel free to download a copy at any time. At expiration, all documents will be removed from our servers.
INSEAD conciliation support
Over the years we have built a strong relationship with INSEAD.
This being said, we are in permanent contact with them to ensure that our historical transparency and impartiality remains intact.
Charges control support
We want your exit to be the easiest possible, in that sense the exit inspection and the return of your security deposit is of great importance to us.
If a landlord is not willing to return the deposit, we can demand a justification that would trigger a substitution in the said deposit.
Transparency is also a fundamental part of the agreement we have with our landlords.
Failing such a rule could lead to a definitive exclusion of a landlord and his/her properties from all Virtual Campus’ platforms.
Your departure will require a little bit of coordination and organisation.
A date, timing, keys, inspection, security deposit..
But no worries, our agents will take care of organising everything!
With our 15 years + experience, we know how trying, busy yet fabulous these next few months on your new campus will be.
Even though housing is only a portion of your overall experience, we want to ensure that it is a smooth journey, and that you are in the best possible environment.
We deal with many countries around the world, and sometimes, with new countries come new questions and with time arises new concerns:
We are here to help!
We may not have the answer to everything, but we are here to guide you along the way.
Our agents remain at your disposition during your entire stay.
Yet, please remember, we are a Housing Service and not a Concierge Service.
We want you to have the smoothest arrival possible.
For that, our agent will synchronize all parties (landlord, you, and us) to make sure that everything is ready for you upon arrival.
Payment follow up
During your booking process, you will be required to send the security deposit directly to the landlord. Within a week of your arrival, you will be asked to pay the first month’s rent.
In case anything should happen, it is crucial for us to have a track record of these first transactions.
Based on all data collected in the previous steps, our agents will generate in your name, all the required documents related to your rental (contract, certificates, recommendations).
Our agents will then deliver the documentation via Yousign ™ to the concerned parties.
This will then be validated by mutual agreements and signatures based on the terms and conditions of the lease agreement.
Once your choice has been made, our agents will gather and consolidate all the data and legal documents required (ID, certificates) to pursuit your reservation. This information will be shared with you, your future landlord and us in a dedicated online secured folder.
One of our biggest values at Virtual Campus is that we base our work on human connexion.
We are here to help and in that sense we have made our IA programme accessible to all with a low service fee.
We know that every student has their own requirements, and we pride ourselves on working meticulously and individually in order to meet students’ needs.
During the booking process you will be in contact with our local agents, they are here to help and guide you along the way, answering any queries that may come up.
They will ask you personalised questions in order to guarantee the best options for you.
The French legal system is strongly pro-tenant.
Once the keys have been handed over, the landlord does not have the right to enter the property without the tenant’s consent, and may be charged with trespassing or harassment for doing so.
The landlord does not have the right to check up on the tenant, for example, annual property inspections, unless this has been agreed in the rental contract.
They do have the right to enter the property to undertake essential work and routine maintenance (although not improvements to the property), with advance notice and the tenant must allow this.
City-junction and INSEAD have joined forces to establish a standard of quality. This is controlled and regulated so that both our students can enjoy their experience at INSEAD and our French owners can enjoy contact with our foreign students.
Choosing a property at a distance makes the quality control an invaluable asset. The Virtual Campus chart is a vital recognition of the standard of a property.
The inclusion/exclusion of our quality chart and the social ratings of our properties are updated twice a year by the Virtual Campus Commission, composed of INSEAD Student Life representatives and City Junction management team.
Your rights, your obligations, insurances, utilities, charges included, excluded, provisioned, taxes, rental conditions, agent fees… there are so many details that come with renting a property.
Most of these “details” are regulated today by law, yet if you don’t know the law you may be overwhelmed once you get here. We are here to make it clear for you.
We want to make sure that you are aware of what is to expected from you and to make sure that you can plan and forecast your expenses. In the same way, we want to make sure both owners and tenants understand their obligations.
What will happen after your departure?
Did the landlord fulfil his obligations? Did you fulfil yours?
Accountability is where INSEAD and the Virtual campus join forces.
It is important to respect the housing market for future students to enjoy. As long as the properties are given back in the same condition they were found, with all rentals up to date, the deposits will be returned.
City Junction does not work with owners who unnecessarily retain deposits.
We will ensure both parties (landlords and tenants) are aware of their contract agreement and we will assist both parties by all acceptable means during their contract period.
You will be given access during the period of your stay, to an online folder containing to all the documents related to your rental : The student Safe house
Over the past 15 years we have established a strong relationship with every one of our landlords.
Our goal is to provide and to maintain the best possible house selection and to provide a trusted partner that will help and support students in booking and rental process.
A mutual respect and understanding of each others expectations is important for all of us.
The booking is done in three steps.
Once you have chosen a property and are happy to go ahead and book. We would need from you a copy of your passport and admissions letter to INSEAD; and an address outside France for the contracts.
We will send you a reservation form to sign with all the details of your future apartment; ie monthly rental; deposit; address and contract duration. This form stands in place until the contracts are signed on your arrival with the owners. This is confirmation of your commitment to rent the apartment for the duration and with the price advertised; and the owner’s commitment to rent to you under the same conditions.
a At this point you will be expected to pay the deposit; which is normally two months rental without the charges; directly to the owner whose details we shall send you. You shall make another transfer to City Junction for the booking fee. These are two different transfers.
At this point we shall be sending you; information on the tenant insurance.
Confirmation of the booking; and logistics of moving into the premises. We shall also at this point be issuing you an attestation of domicile for visa purposes; if applicable.
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